How Can We Help You?

Find quick answers to the most common questions.

When will I receive my order?

Orders are usually confirmed and shipped within 1–3 business days in major cities. Delivery times may vary depending on your location and the selected courier.

Do you offer international shipping?

Currently, we deliver only within the country and to selected cities listed on the Delivery Page.
For international requests, please contact us via WhatsApp with product details, weight, and destination. We’ll guide you through available freight options.

What if my product has a defect or arrives damaged?

We stand by our quality. If your item is defective or damaged upon arrival, please check our Return Policy and contact us within the return window. We will arrange a replacement or refund as per policy.

Can I return or exchange an item if I change my mind?

Yes, eligible products may be returned or exchanged within the timeframe stated in our Return Policy. The product must be unused, in its original packaging, and accompanied by proof of purchase.

Do you offer free returns?

Yes, we offer free returns on items that are defective or not as described. For other cases, return shipping may be the customer’s responsibility.

Can I get a discount for bulk purchases?

Absolutely. Discounts between 10–20% are available on selected products for bulk orders. Please reach out via our Contact Page for a custom quote.

What payment methods do you accept?

We accept all major payment methods, including:

Credit/Debit cards

Cash on Delivery (COD) in selected areas

Secure online payment gateways

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can track the delivery status directly with the courier.

What if I am not home during delivery?

The courier will attempt delivery up to two times. If unsuccessful, the package may be held at the nearest delivery center for pickup or returned to us. Please ensure your contact details are correct to avoid delays.

Are all products original?

Yes. At Casa De Todo, we carefully select all items to ensure authenticity and quality. We do not sell counterfeit or replica products.

Can I cancel or change my order after placing it?

Orders can be canceled or modified within a few hours of placement, before they are shipped. Please contact customer support immediately for assistance.

How do I contact customer support?

You can reach our support team anytime via:

• WhatsApp       +971509210150

• Email               help@casa-de-todo.com

• Contact Page on the website